Shipping Policy
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Introduction
At GuitarGarageLondon we take great care in ensuring your guitar arrives safely and promptly, no matter where you are in the world. This shipping policy outlines everything you need to know about our shipping procedures, estimated delivery times, packaging, costs, and international shipping considerations.
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Processing & Dispatch Times
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Orders are typically processed within 1-2 business days after payment is received and cleared.
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Orders placed on weekends or public holidays will be processed on the next business day.
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If there is any delay due to stock availability or other unforeseen circumstances, we will notify you as soon as possible.
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Packaging & Handling
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Every guitar is carefully inspected, cleaned, and set up before shipping.
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We use high-quality packaging materials, including reinforced cardboard boxes to prevent damage during transit.
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Fragile stickers and protective packaging are applied to ensure safe delivery.
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Domestic Shipping (UK)
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We offer Parcelforce 24h courier service within the UK on all guitars for £38
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All shipments are fully insured and tracked. You will receive a tracking number as soon as your order has been dispatched.
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Standard UK delivery takes approximately 1-2 business days.
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International Shipping
We ship guitars worldwide and have extensive experience ensuring instruments arrive safely across borders.
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Europe: Standard delivery time is 3-7 business days. At the moment we are not able to ship to the EU countries or Northern Ireland.
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USA & Canada: Standard delivery time is 5-10 business days.
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Australia & New Zealand: Standard delivery time is 7-14 business days.
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Rest of the World: Delivery times vary depending on the destination. Please contact us for a specific estimate.
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All international shipments are fully insured and tracked.
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Customers are responsible for any applicable customs duties, import taxes, or fees required by their country.
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We provide all necessary documentation for smooth customs clearance, including invoices and CITES documentation (if applicable for specific woods).
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Shipping Costs
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UK: £38
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Europe: £52 (non-EU)
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USA & Canada: £115
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Australia & Japan: £185
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Rest of the World: get in touch to discuss
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Shipping costs will be calculated at checkout based on your location.
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Tracking & Insurance
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All orders include full tracking and insurance.
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A tracking number will be provided once your order is dispatched.
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If an item is lost or damaged in transit, we will work with the courier to resolve the issue and ensure you receive a replacement or refund.
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Customs & Import Duties
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Customers outside the UK are responsible for any customs duties, VAT, or import fees imposed by their country.
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Please check your local import regulations before purchasing to avoid unexpected charges.
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If a package is refused due to unpaid customs fees, the cost of return shipping and any applicable fees will be deducted from your refund.
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Shipping Restrictions
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Due to international regulations, we cannot ship guitars containing certain protected woods without proper CITES documentation.
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We do not ship to P.O. boxes or military addresses.
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Damaged or Lost Shipments
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If your guitar arrives damaged, please contact us immediately with photos of the packaging and the guitar.
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Do not dispose of the packaging materials until the claim process is complete.
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If your shipment is lost in transit, we will file a claim with the carrier and arrange for a replacement or refund.
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Returns & Exchanges
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We offer a 7-day return policy on all guitars. If you're not satisfied with your purchase, you can return it for a refund or exchange.
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7 day period starts with the day when the guitar has been marked as “Delivered” by the courier tracking system.
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Shipping costs are the responsibility of the buyer unless the item arrived damaged
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The guitar must be returned in its original packaging and condition.
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Please note payment providers no longer refund the seller’s fees for cancelled orders. Any orders made and then cancelled within the 7 day returns period will be fully refunded minus the payment processing fees (3-5% depending on the country) and minus the shipping fees as per our terms and conditions.
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Prior to initiating a return, customers must make contact to obtain a return authorisation. Unauthorised returns will be declined and returned at the customer's expense.
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Contact Us
If you have any questions about our shipping policy or need a shipping quote for your country, please contact us at:
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Email: guitargaragelondon@gmail.com
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Phone: +447449750207
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We appreciate your business and are committed to delivering your guitar safely and efficiently!